MADE TO ORDER FAQ's

Shaw Golf Made-to-Order FAQs

1. What does “Made to Order” mean?

Shaw Golf items are not held in stock and are made to order specifically for you. When you purchase an item, we place the order with our supplier on your behalf.

This approach helps us reduce unnecessary stock and waste while allowing us to make products specifically for our customers.

2. How long will it take to receive my Made-to-Order item?

Made-to-order items typically take 2–3 weeks to arrive with us from our supplier.

Once your item arrives at Shaw Golf, we will prepare and dispatch it using Royal Mail 48HR Tracked. Delivery usually takes 2–3 working days from the date we dispatch your order.

Please allow approximately 2–3 weeks for your item to arrive with us, followed by 2–3 working days for delivery to you.

3. Will I be notified when my order is dispatched?

Yes. Once your item has arrived with us and has been dispatched, you will receive a shipping confirmation email containing your tracking information.

4. Can I cancel or change a Made-to-Order item?

You can contact us at sales@shawgolf.co.uk if you wish to cancel a made-to-order item before it has been delivered.

If we have already placed the order with our supplier, we may be unable to cancel it. In this situation, any refund may be reduced by the cost we have already paid to our supplier for the item.

For charity items, the 10% donation amount is non-refundable, as this is donated directly to Macmillan Cancer Support, M.A.T.E or Dorset Mind. The remaining balance will be refunded in accordance with our returns policy.

5. What if I change my mind after receiving my item?

Our 14-day return policy applies to made-to-order items once they have been delivered.

You can return or exchange the item provided it is unused, unwashed and in its original condition, with all original tags and packaging intact. Please see our full Refunds & Returns policy for further information.

6. What if there are delays?

We aim for made-to-order items to arrive with us within 2–3 weeks. Occasionally, supplier or manufacturing delays may occur.

If there is a significant delay with your order, we will keep you updated and let you know if there are any options available.

7. Do I pay upfront for Made-to-Order items?

Yes. Payment is taken at the time of ordering to confirm your purchase and allow us to place the order with our supplier.

8. What if my item is faulty or incorrect?

If your item arrives faulty, damaged or incorrect, please contact us at sales@shawgolf.co.uk within 14 days of delivery.

We will review the issue and arrange an appropriate solution, which may include a replacement, exchange or refund.

Still Have Questions?

If you have any questions about made-to-order items, delivery times or your order, please contact us at sales@shawgolf.co.uk and our team will be happy to help.