DELIVERY

Shipping & Delivery

Order Confirmation

Once you’ve placed your order, you’ll receive an email confirming your purchase and order details.

---

Pre-Order Items

If your item is marked as pre-order, we will place the order with our manufacturer shortly after your purchase. These typically take 2–3 weeks to arrive with us. As soon as we receive your item, we’ll ship it to you straight away and send a dispatch confirmation.

---

Outlet Orders

Items purchased from our Outlet section are in stock and will be dispatched within 2 working days.

---

Shipping & Delivery Times

We currently use Royal Mail 48HR Tracked service for UK & Guernsey deliveries.

• Standard Delivery (2–3 working days from dispatch)

  • Free on orders over £50

  • £5 for orders under £50

Please note: While we do our best to dispatch on time, we are not responsible for carrier-related delays once the parcel has been picked up.

---

Customs & Import Fees

All orders are shipped from the UK. Depending on your location, you may be required to pay customs duties or import fees when your parcel arrives.

Refusing to Pay Customs Fees

If you choose to refuse delivery due to customs charges and the parcel is returned to us, a shipping and handling fee may be deducted from your refund.

If you’re unsure about customs or duties in your country, we recommend checking with your local customs office before placing an order.