REFUNDS & RETURNS
Refunds & Returns
At Shaw Golf, we want the returns and exchange process to be as straightforward as possible. Please read the information below before sending an item back to us.
Changed Your Mind? No Problem
We offer a 14-day return policy from the date your order is delivered. If you change your mind or are not completely happy with your purchase, you can return the item for a refund or exchange.
How It Works
Returned items must be unused, unwashed and in their original condition, with all tags and packaging intact.
You are responsible for arranging and paying for the return postage to us. Once we receive and inspect your return, we can arrange either a refund or exchange, subject to stock availability.
Refunds will normally be processed within 10 working days of us receiving your returned item.
Returns Address
Shaw Golf
Parley Golf Centre
Parley Green Lane
Hurn, Christchurch
Dorset, BH23 6BB
Email: sales@shawgolf.co.uk
Important Exceptions
If an item has been ordered and you change your mind before it arrives, we will issue a refund minus the cost of the product that has already been ordered from our supplier.
For charity items, the 10% donation amount will be non-refundable. This is because we do not wish to recover or remove funds that have been allocated to Macmillan Cancer Support, M.A.T.E or Dorset Mind. The remaining amount will be refunded as normal.
Items returned in an unsuitable condition, including items that have been worn, washed, damaged or returned without their original tags, may not be accepted and may be returned to you.
Exchanges
If you would like to exchange your item for something of a different value, we will refund the difference if the replacement item is cheaper. If the replacement item costs more, we will contact you regarding the additional balance before processing the exchange.
Defective or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, please contact us at sales@shawgolf.co.uk within 14 days of receiving your order. We will work with you to resolve the issue, whether that means arranging a replacement, exchange or refund.
Undeliverable or Returned Orders
If your order is returned to us because an incorrect or undeliverable address was provided, you will be responsible for any costs associated with re-delivery.
If you would prefer a refund instead, the original shipping charge may be deducted from the refund.
Your Legal Rights
Nothing in this policy affects your statutory consumer rights. Your legal rights remain protected under applicable UK consumer law.
If you have any questions about our returns or exchanges, please contact us at sales@shawgolf.co.uk and our team will be happy to help.