REFUNDS & RETURNS

Refunds & Returns

We believe in making returns and exchanges as smooth as a well-played round. Here’s everything you need to know:

Changed Your Mind? No Problem

We offer a 14-day return policy from the date your order arrives. If you're not completely happy, you're welcome to return or exchange your item.

How It Works

  • Items must be unused, unwashed, and in original condition, with all tags and packaging intact.

  • Easy returns: You arrange and pay to send the item back to us — that’s it.

  • Choose a refund or exchange, depending on your preference and stock availability.

  • Refunds will be processed within 10 working days of receiving your return.

  • Returns Address

    Please send your return to:

    Shaw Golf
    Parley Golf Centre
    Parley Green Lane
    Hurn, Christchurch
    Dorset, BH23 6BB
    Email: sales@shawgolf.co.uk

Some Exceptions to Note

  • If the item was ordered from our supplier as a PRE ORDER and you changed your mind before delivery, we will issue a refund minus that product's cost.

  • For charity items, the 10% donated amount will be non-refundable as we do not wish to take this away from Macmillan Local or Dorset Mind — the rest will be refunded as normal.

  • Lucky Dip Polos are non-refundable and cannot be exchanged
  • Items returned in an unsuitable condition (worn, washed, damaged, no tags) will not be accepted and returned to you. 

Exchanges

Want something cheaper or more expensive instead?

  • We’ll refund the difference if it’s less.

  • If it costs more, we’ll let you know the balance due.

Defective or Incorrect Items

If there’s an issue with your order, email us at sales@shawgolf.co.uk within 14 days of receipt. We’ll sort it quickly — whether that’s a replacement, exchange, or refund.

What About Undeliverable Items?

If your order is returned to us due to an incorrect or undeliverable address:

  • We’ll ask you to cover re-delivery costs.

  • If you want a refund, it will be minus the original shipping charge.

The Legal Bit

Your statutory rights are not affected. Goods are provided on approval. Ownership transfers to you after the 14-day return period has passed. Shaw Golf’s liability for any issue will not exceed the price of the item(s) in question.

If you have any questions, just drop us a line — we're here to help.